Project information
- Category: Consultancy
- Client: A leading programme management consultancy
Project Details
Challenge
This company is one of the UK’s leading consultancies in programme and project management. Started as a joint venture between Cranfield University and eight of the UK’s major blue chips, the company’s commercial success caused it move to an independent commercial operation. Since then it has achieved very substantial year on year growth, with a significant market presence in the education and training market. However, the development of the company’s associated products in consultancy and provision of interim specialists had lagged behind and was inhibiting the company’s development. Nick was brought in to focus specifically on this area and to develop and change the products, processes and approach for the company.
Delivery
- Re-engineered the consultancy product offering to move from individual product offerings to ‘cradle to grave‘ support for customers
- Overhauled the use of the CRM system to support delivery consultancy and provided user requirements for the development of the new in-house CRM system
- Worked with sales staff to increase awareness of delivery opportunities.
Outcome
Increased monthly consultancy revenue by 80 %